Overview
Our client developed PCHIPA, a SaaS platform
designed to transform the fragmented world of medicallegal case management. Attorneys, providers, TPAs,
underwriters, and patients were previously constrained
by manual coordination, delayed settlements, and
limited transparency. Without a unified system,
providers faced months-long payment delays, attorneys
struggled with paperwork and communication, and
patients lacked visibility into their case progress
Industry
LegalTech & Healthcare Technology
Services
Multi-Portal SaaS Development, Claims &
Settlement Automation
Platform
2 Years
PCHIPA replaced these inefficiencies with a comprehensive digital ecosystem—integrating attorney workflows, healthcare provider operations, claims processing, underwriting, and settlements into a single, multi-portal platform. By bringing all stakeholders together, the solution accelerated case resolutions, improved financial flows, and created transparency across the entire process
A global aviation leader, operating in 150+ airports, managing 150 aircraft, and handling 117,750 flights annually, transporting 829,419 tonnes of cargo and 10.1 million passengers with a 98% dispatch reliability. Their expertise in cargo logistics and passenger services positions them as a dominant player in industry.
Industry
Aviation
Services
IT System Integration & Scalability Enhancement
Platform
2 Years
The Challenges
1
Manual Legal Case
Processes
Attorneys had to coordinate separately with providers, TPAs, and underwriters, creating inefficiencies and delays.
2
Delayed Provider
Payments
Providers often waited months for reimbursements, leading to financial strain and operational issues.
3
Complex Case
Documentation
Lien handling, medical records, authorizations, and claims generated overwhelming amounts of paperwork.
4
Fragmented Stakeholder
Communication
No centralized system existed to connect attorneys, providers, TPAs, and patients for updates and approvals.
5
Lack of Transparency
Patients and attorneys had limited visibility into settlement timelines, claim status, and provider payments
Solutions by DnT Infotech
Multi-Portal Ecosystem
Developed role-based portals for attorneys, providers, members, TPAs, underwriters, and administrators.
Settlement & Servicing
Streamlined financial settlements, batch payments, and automated notifications to attorneys and providers.
Third-Party Integrations
Connected with Prime (provider networks), MSOCAL (TPA), Business Central (accounting), and Red Folder (policy search).
Event-Driven Architecture
Implemented real-time synchronization to keep all portals updated instantly.
Impact on the Business
Faster Settlements
Reduced provider payment cycles from several months to just 30–45 days.
Efficiency Gains
Stakeholders gained real-time visibility, improving operational agility, resource planning, and business confidence.
Improved Transparency
Patients, attorneys, and providers track real-time updates on claims, appointments, and settlements.
Reduced Errors
Automated claims and underwriting validations minimized manual mistakes and disputes.
Stronger Compliance
Centralized data and structured workflows ensured adherence to healthcare and legal regulations.
Higher Stakeholder Satisfaction
Attorneys, providers, and patients reported smoother, faster case handling with greater trust
Conclusion
DnT Infotech transformed medical-legal case management with PCHIPA, building a secure and scalable SaaS platform that unified all stakeholders. By integrating role-based portals, automated workflows, and real-time synchronization, the platform accelerated settlements, improved financial flows, and enhanced collaboration. This innovation positioned PCHIPA as a future-ready solution that drives efficiency, compliance, and transparency in complex legal-medical cases.
HEAR FROM OUR CUSTOMER
What our client says
about working with us
DnT Infotech’s PCHIPA platform has streamlined our medical-legal case management by unifying healthcare providers, legal teams, and insurers on a single, secure SaaS solution. Its automated workflows and real-time data sync have sped up settlements, improved financial flows, and strengthened compliance and transparency.
Healthcare Legal Services Client
Director of Operations