Overview
The “Credit Card Project” refers to the launch of two open-ended, revolving, unsecured credit cards introduced in late 2021 through a third-party bank partner. These cards were designed to reward customers for responsible credit behavior, such as consistent on-time payments.
Industry
Finance
Services
Credit Cards, Personal Loans
Platform
4 Years
They are marketed through multiple channels, including branch networks, direct mail, and digital affiliates. In addition, optional credit and non-credit insurance products are offered alongside personal loan and credit card services.
A global aviation leader, operating in 150+ airports, managing 150 aircraft, and handling 117,750 flights annually, transporting 829,419 tonnes of cargo and 10.1 million passengers with a 98% dispatch reliability. Their expertise in cargo logistics and passenger services positions them as a dominant player in industry.
Industry
Aviation
Services
IT System Integration & Scalability Enhancement
Platform
2 Years
The Challenges
1
Lack of Structured
Testing Process
Heavy reliance on manual testing led to slow feedback cycles, inconsistent validation, and higher chances of human error.
2
Dynamic & Delayed
Elements
Conditional rendering (e.g., document upload, eligibility pop-ups) often caused automation failures due to timing mismatches and stale element references.
3
Session Expiry in
Long Flows
Multi-step journeys frequently broke when user sessions expired, leading to inconsistent test outcomes.
4
Cross-Browser
Variability
Layout issues and hidden elements in certain browsers went undetected until late in the cycle, increasing defect leakage.
5
Backend Latency
Impact
Unpredictable API delays (e.g., eligibility checks, KYC validation) created flaky tests and unreliable assertions without custom handling.
6
Responsive Design
Complexity
Mobile layouts introduced different element structures, forcing additional selector strategies and branching in test logic.
Solutions by DnT Infotech
Improved Test Stability
Enhanced scripts to manage dynamic elements, handle session expiries gracefully, and incorporate smart wait logic for backend delays, reducing flaky test failures.
Expanded Test Coverage
Automated scenarios across browsers, devices, and responsive views, ensuring consistent user experience across multiple environments.
Accelerated Release
Cycles
Automated regression testing cut down execution time drastically, enabling faster, more reliable release cycles.
CI/CD Integration &
Scalability
Connected the automation suite with CI/CD pipelines to trigger tests with every build, ensuring continuous coverage and rapid feedback.
Standardized Test
Data Management
Built reusable datasets and automated refresh processes to ensure availability of valid, disposable test identities and SSNs across test runs.
Impact on the Business
Faster Time-to-Market
Releases accelerated with regression cycles cut from days to hours.
Reduced Cost of Defects
Early bug detection minimized rework and avoided launch delays.
Enhanced Customer Trust
Stable, consistent performance improved user confidence.
Stronger Release Confidence
Automated CI/CD pipelines ensured predictable, risk-free deployments.
Scalable Quality at Lower Cost
Broader test coverage achieved without adding proportional QA headcount.
Productivity Boost
QA teams focused on strategic testing instead of repetitive manual tasks.
Conclusion
The adoption of a combined testing strategy—leveraging both manual testing and WebDriverIO-based automation—substantially enhanced the quality and performance of the credit card application platform. Manual testing played a critical role in validating user interface and user experience aspects during early stages, while automation ensured scalability, repeatability, and continuous regression coverage.
This case highlights how integrating manual testing with automation, supported by strategic tooling and CI pipelines, enabled faster release cycles while maintaining high reliability and confidence in production outcomes.
HEAR FROM OUR CUSTOMER
What our client says
about working with us
Working with this QA team has truly changed the game for our credit card platform. From the very start, they brought in strong technical know-how, a proactive mindset, and a clear grasp of our business needs. Their WebDriverIO automation framework sped up our releases, while their manual testing caught important issues we might have overlooked. Today, we’re able to deliver faster and with greater confidence.
Global FinTech Client
Assistant Software Director , OMF Credit Card Division